How to Dispute Inaccurate Information in a Report

This informational guide walks through frequently asked questions around Fama’s Dispute Process. 

Who can dispute a report?

Disputes are submitted via email to support@fama.io. They can either be submitted by our customers or candidates.

What information does Fama need to start a dispute? 

If you are a candidate, please attach the PDF of your report to your email, and provide a brief description of the information you are disputing. 

If you are a client, please send the candidate's name, and let us know what information they are disputing.

What are the most common disputes? 

The most common disputes are related to two main issues: 1) a person saying the wrong profile was added to their report, or 2) the content flagged isn’t adverse 

How does Fama manage disputes? 

We respond to disputes within 1 business hour and try to resolve all disputes within 1 business day.  To handle our most common disputes, we:

1. Confirm the profiles were added with 3 identifiers and look for clear indicators of fake accounts. Fama proceeds with caution when confirming social media profiles. Our patent-pending profile confirmation process requires 3 identifiers to match candidates to their respective accounts. In times of disputes, we look for clear signs of fake accounts including misspelled names, location discrepancies, a lack of followers, and poor quality images. If the profiles do not belong to the candidate, the profile and related content are removed from the report. 
2. Review the content and the flags. If the flag should not be applied to the content, we remove the post from the report and update the report. 

What happens if a dispute finds incorrect information on a report? 

If a dispute is valid and a report is adjusted, we will send the updated report to the customer. If the candidate initiated the dispute, we will also send the updated report to the candidate.